FREQUENTLY ASKED QUESTIONS

Which system requirements has photoplay.gr?

Hardware requirements:

  • Windows PC
  • Apple MAC
  • Soundkarte

Software requirements:

  • Adobe Flash Player 9.0.115

  • Internet Explorer 7+
  • Mozilla Firefox 2+
  • Safari 3+
  • Opera

We recommend a screen solution of at least 1024 x 768. Additionally to that we recommend to update your Internet Browser and the Adobe Flash Player to the latest version. To guarantee that the games are running without a problem we strongly recommend to use latest version of the Adobe Flash Payer. Also we would like to recommend a stable internet connection. We cannot take responsibility for games we are aborted because of the loss of the internet connection.

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Do I have to register on photoplay.gr for testing the games?

On photoplay.gr you have a trial mode. Therefore you only have to click on Free Games and choose a game of your decision. You can test these games for 40 seconds. If you want to play the whole game then you have to register. The registration on photoplay.gr is very simple. The only thing you have to do is to click on "Register" on the top right. Afterwards you have to enter a

  • Username (6-16 letters, a-z, 0,9)
  • Password (6-16 letters, a-z, 0-9)
  • Confirm Password (identically to Password)
  • E-Mail (valid e-Mail Address)

After entering these data your player account will be created immediately and you receive an e-Mail to the entered e-Mail address. This e-Mail contains a Verification-Link. You have to click this Verification-Link for activating your player account. After that you can login in on photoplay.gr with your Username and Password.

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What should I do if I have forgotten my Password?

Your login on photoplay.gr was not successful. Have you forgotten your Password? If you enter your Username in combination with a wrong Password we forward you to a page where you have the possibility to get a new Password. Therefore the only thing you have to do is enter your Username and the corresponding e-Mail address. We send you automatically a new Password by mail to your registerd e-Mail account. Afterwards you can login in with your Username and Password. We ask you to change your Password immediately. You can do that in your account. You just need to enter your old Password under the settings. Then you enter your new Password and confirm it. After you have clicked on "SAVE" your Password was changed successfully.

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How can I change my Password?

You can change your Password in your account at any time. You just need to enter your old Password under the settings. Then you enter your new Password and confirm it. After you have clicked on "SAVE" your Password was changed successfully.

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How can I change the language?

If you are visiting photoplay.gr for the first time, the language displayed will be automatically the same as the language set in your Internet browser. If the language is not available, the displayed language will be English. As soon as you have registered yourself, you can change the language at anytime. Therefore you have to select in your account section "Settings" and switch from "Password" to "Language". On this page you can select the language of your decision. The next time you log in, the language displayed will be automatically the language selected by you and will not depend on the language set in the Internet browser anymore. Up to now photoplay.gr is available in

  • German
  • English
  • French
  • Finish
  • Greek
  • Italian
  • Portugese

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What does "Your skill level" in the Multiplayer Challenge represent?

When you are playing Multiplayer Challenge, you see for each individual game your respective skill level. To calculate the skill level the challenges which you have participated at, will be considered. Meaning how often have you participated on the individual challenges and how often have you won one of those.

  • skill level 1 - *
  • skill level 2 - **
  • skill level 3 - ***
  • skill level 4 - ****
  • skill level 5 - *****

As soon as you have won a certain number of challenges, you will move on to a higher skill Level. The same is true for lost challenges, if you loose a certain number of challenges, your skill level will decrease. If you create your own challenge, only players with the same or a lower Skill level are allowed to participate. The same is true for challenges you would like to participate at, you can only participate at challenges with the same or a higher skill level than yours. Please keep in mind that for each game which you play for the first time, you will start with the skill level 1.

The feature skill level serves as protection, as it hinders top players to win constantly all challenges.

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Is it really safe to recharge my account with credit card?

Yes, recharging the account with credit card is secure. The payment solutions offered on photoplay.gr are compliant to PCI DSS and meet the highest security standards. For your safety SSL 3.0 128 Bit encryption and 3D- Secure (verified by Visa, MasterCard SecureCode, JCB J / Secure) are available.

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Which security solutions applies photoplay.gr?

photoplay.gr uses with Secure Socket layer (SSL) encrypted connections for the transmission of confidential data. Whenever you enter sensible data, they will be encrypted before the transmission to our server.

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What happens with my money if the system crashes?

photoplay.gr guarantees you a stable system. Nevertheless problems could occur. If the system crashes during a game we will check if this was our fault. If it was our fault we charge you back the stake on your account. If it was not our fault but the internect connection was lost, your PC crashed or similar cases we do not charge you back the stake.

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What happens with my stake?

If you participate in any game we deduct the stake from your account automatically. For Knockout Tournament, Multiplayer Challenge and Multiplayer Match we deduct 20% as operator fee from the stake for a game. The remaining 80% go back in the system as winning for the people who participate in the particular tournament. Only from the Singleplayer Games we do not give anything back in the system as winning.

The winning of the

  • Knockout Tournament is calculated from the number of participators and rounds. The first three ranks share the prize.
  • Multiplayer Challenge is always calculated from the number of participators and the defined stake without the 20% operator fee.
  • Multiplayer Match is always calculated from the number of participators and the defined stake without the 20% operator fee.

You can see each account movement in your account at any time.

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